CEO fires 90% of customer support staff because AI chatbot outperforms them,Suumit Shah, CEO of startup Dukaan, said it was "absolutely" necessary to fire 90% of his support team because an AI chatbot outperformed them.
CEO fires 90% of customer support staff because AI chatbot outperforms them
Suumit Shah, CEO of startup Dukaan, said it was "absolutely" necessary to fire 90% of his support team because an AI chatbot outperformed them.
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