How a Video-Enabled Contact Center Platform Enhances IT Support Experiences for a Hybrid Workforce
cio.com
February 22, 2023
1 min read
How a Video-Enabled Contact Center Platform Enhances IT Support Experiences for a Hybrid Workforce,Boost IT help desk efficiency and support employees from wherever they happen to be working with an omnichannel, video-optimized contact center-as-a-service.
How a Video-Enabled Contact Center Platform Enhances IT Support Experiences for a Hybrid Workforce
Boost IT help desk efficiency and support employees from wherever they happen to be working with an omnichannel, video-optimized contact center-as-a-service.
Tags: (Virtual) Reality Check 080a578e601f9a625ae5575332a50e8b 1 and 1 1 E 1071982182 144233268 1970s 1E 1E Limited 2014 Infinity Q50 2014 Jeep Grand Cherokee 2015 Cadillac Escalade 2020 and Beyond 2020 Data Challenges 2020 het decennium waarin LANs 2022 will require very different cybersecurity defenses to match the nature of new threats and what needs to be protected. That said 21st Century Leadership 22222 Test 238450787fa681c487fc44de2171995f 25607 GEP BrandPost 26775 Quickbase CIO Brandpost 27390 AVEVA Brandpost Extension Q1 2 2021 27710 UiPath Global 2021 CIO Program April December 2021 27850 Huawei Sponsored Articles and Display March December 202111 28503 ActivTrak CIO Brandpost 28822 WebMonitoring Technologies BrandPost November 2021 28964 Nuance CIO Brandpost 29026 HCL Custom Brandpost 2021 29054 AWS CIO BrandPost 29420 Mphasis CIO Brandpost 29543 NVIDIA CIO Brandpost 29725 Tata America and AWS CIO Brandpost Classic 29748 29891 29891 DataStax CIO Brandpost 29926 Skyhigh CIO Brandpost 29970 Seagate CIO Brandpost 29970 Seagate CIO Brandpost Classic 2degrees 2degrees 7114 2degrees 7114 Brand Post 2degrees SD WAN powered by Fortinet 30001 30001 NTT LTD Brandpost Extension Oct 21 Mar 22 30017 Boomi CIO BrandPost 30108 30167 Palo Alto CIO Brandpost 30223 Tanium 30223 Tanium CIO Brandpost 30314 Broadcom CIO Brandpost 30338 Nokia CIO Sponsored Article 30382 Visa Cybersource CIO BrandPost 30406 Protiviti CIO BrandPost AI 30566 30747 Cloudreach BrandPost CIO 30780 31025 Starmind 2 31025 Starmind CIO AI 31096 Cisco CIO Brandpost Classic 31115 Anomali CIO Brandpost 31180 DXC CIO Brandpost 31222 Tableau CIO Crowdsource Article 33743 CIO Brandpost Pluralsight 33751 GfK CIO Brandpost 33829 33829 CIO NTT Brand Post and AI Program FY222022 33872 Microsoft CSO SA 33899 Passwork Sponsored Article 361 365mesh 3D glasses 3D modeling 3D Modeling Tools 3d printer 3D Printers 3D Scanning 3D Touch 3D TV 3ece726bb35b641ba9ac6e77c5a54039 40371 Digitate CIO BrandPost + AI 40666 Synopsys Brandpost with AI 408 415 42557 HCL CIO Brandpost 42613 ServiceMax Salesforce CIO Brandpost 42615 AWS and IBM CIO BrandPost 42921 NTT CIO BrandPost 42974 Comcast CIO BrandPost + AI 43036 Cisco PR CIO BrandPost FY22Q2 43157 43296 Reinventing your business with data 43337 VMware CIO Brandpost 43495 QTS CIO Brandpost 43500 renewal of 27710 UiPath Global 2021 CIO Program April December 2021 43667 NVIDIA CIO GTC BrandPost 43735 DCI Fairfax County Economic Development Authority Campaign Mar Jun22 43953 VMware CIO Q1 Q2 22 Brandpost Classic 44083 Nuance CIO Sponsored Articles and Lead Gen 4412346009 Tanium CIO BrandPost + AI 44408 44470 Huawei Cloud MWC CIO 44680 SAP Innovation Awards Blog BP Classic 6 months 44744 Lenovo CIO IN BrandPost + AI 44827 Huawei Campaign 449 45170 Transmit Security Brandpost + AI 45235 Tableau Jellyfish BrandPost Q222 46006 AMD Ryzen Pro 46045 Spinnaker 90 Octane Awareness Campaign 46248 Capgemini BrandPost Classic 46253 Privacera 5 BP Articles 46948 Accenture CIO BrandPost+AI 47428 Tanium CIO Sponsored Article 47461 HCL CIO Brandpost 47623 Broadcom Software CIO Brandpost 47667 Okta CIO Brandpost 48011 NVIDIA 48248 24Notion CIO Brandposts July22 June23 48285 Red Hat CIO BrandPost Classic 48419 1 Huawei CIO Brandpost 48419 3 Huawei CIO Brandpost 48532 HCL CIO Brandpost 48604 Protiviti CIO BrandPost+AI 48916 Okta BrandPost Single Articles CIO + CSO 48968 42250 31250 Rocket CIO Brandpost 49182 WeAreTFD Sponsored Article Q3 2022 49261 Intel Densify BP for Webcast 49296 Intel MSFT CIO Single Article BrandPost 49520 Schneider Electric CIO Brandpost Single Article Innovation Summit 49809 Hyland Jack Morton Brandpost 49859 OpenText CIO BrandPost 49907 Huawei Q2 BrandPost Single Article Campaign 4G 4impact 4K monitors 4k TVs 50334 Advizex HPE Brandpost single article 50391 Edgio CIO Brandpost + AI 50413 Zoom CIO BP 50946 GDT BP + AI 50991 Cyara Brandpost + AI 51074 Zayo CIO Brandpost 527ABC 531 532 535 537 539 552d71a65406daebd070a67311cd23b6 56bd6661678a876f0e4f39ac2efb68ac 598bdbf38adb0c1e91f982c764cf4e36 5G 5KPlayer 65d69e7a20b9044c951aa33e82010d3c 683a9b74ec456d7723dcbc4159933119 6d581f822ddc19c0103b95ba5776932a 7005 Enablis 7058 Security Exhibition and Conference 7353 Cisco AppDynamics 7489 NTT and Palo Alto 802.11ac 802.11x 802.1x 8211dc19645d9d11e2a17a35c12620f7 911 anniversary 9618bd32046ecf28fcf1de6b138bc4e5 963433486 999TestSponsorDoNotUse a better approach might be to conduct a reverse gap assessment A CIOu2019s Guide to ERP A culture of consumption accountability A Different Perspective through a Different Lens A Guide to Improving User Experience with Network Optimization Tactics A Modern Approach to Data Protection A more conversational world A new approach to business continuity A new vision for transport A Path to Insight Driven IT a pattern that sharply accelerated with the onset of COVID around March 2020. For many companies A Platform for Agility How Low Code Empowers IT and Business Users a serious move to Zero Trust could accelerate that shift even more. Fact cloud environments are almost always very different than an enterpriseu2019s on prem environment a3c53cbf0b251819aee0d1f3ec1234ed Aamer Baig Aamer Baig and James Kaplan aaron goldberg aaron golderg aasarch abarrera ABC News 24 abednarz abeerjeraz abenito abennett abhijeet dange ablack abos About Digital About Digital Transformation Above and Beyond Driving digital innovation with TCS Business 4.0 ACA IT Solutions Accelerate business recovery through a clearly defined digital transformation strategy Accelerate digital transformation with next gen hybrid cloud solutions Accelerate technology imperatives to deliver better outcomes for both employee and employer Accelerate technology imperatives to deliver better outcomes for both staff and employer Accelerate your digital transformation and cloud strategy Accelerated Collaboration Strategies for Innovators Accelerating Business Value with Data Accelerating Digital Transformation with Zero Trust Security Accelerating Enterprise Cloud Strategy with Oracle Cloud VMware Solution Accelerating Enterprise Mobility Accelerating Innovation Accelerating Innovation in the Digital Age Accelerating Progress in Digital CX Accelerating Skills Development Accent Notes accenture Accenture 33482 writeup 1 Accenture UK33482 event write up 1 AccentureCIOs The New Rising Rock Star Access Control Access point Access security AccessData Accounting Software Acer ACES Direct Achieving a hybrid future of work involves more than just video conferencing Achieving the Promise of Cloud achmea Acronis Action Cameras Activate Intelligence Activating Collaboration Active Directory Active Directory Azure ActiveCSI ActivTrak Adam.Mansfield Adam.Stanley adange Adapting to the New Digital World Adaptive Resilience Technology Strategies for Education and Public Service Organizations adarfade Addressing challenges with data Addressing the unbanked and creating new opportunities How technology is driving a revolution in finance adennison Admiral Markets adobe Adobe Acrobat Adobe and Capgemini Adobe and Microsoft Adobe and Redbox Adobe Creative Cloud Adobe Redbox Adobe Systems Adobe x Microsoft adops testuser Adopting a Zero Trust Approach adp Adrian Black adubey Advanced IT Strategies Advanced Persistent Threats Advancing Tech in the Age of Business Advancing Your Innovation Agenda Aerohive Aerospace and Defense Industry aff0e911c5ce6882ec05a39e95ddd4b5 affair AFM africa African lions afterlife Afzal.Ballim agangrade AGE OF INTELLIGENT DATA MANAGEMENT aghatak aghoshal Agile Development Agile Done Properly Agile Enterprise Agile for Everyone Agile Innovations in Data Management Agile Management for Modern Business agreenleaf Agriculture Industry Ahead of the Pack AI AI and the Art of Strategy AI Beyond the Hype AI in the Workplace AI will power transformation and future readiness for enterprises AirPlay Airpods AirPods Pro Aiseesoft AIu2019s Healthcare Promise Will Serve Patients u2014 and More akahn Akamai akeller Akeneo AKG akhan Alan Earls Alan Turing Alan.Nance alaska Albeka Alcatel Lucent Alex Jones Alex Korolov Alex.Bell Alexa Alibaba Alice.Bonasio Alien Alienware Aliter Networks B.V. All About Data All in One PCs all participants must internalize the implications of this new security reality. Zero Trust will change the way systems are budgeted Alok.Tyagi along with a group commitment to implementation. Ideally Alphabet Alyssa.Burkus Aman.Mann Amanda Jobbins Amazon echo Amazon Fire Amazon Prime Day Amazon Prime Day 2019 Amazon reInvent amazon web services Amazon Web Services Institute and Intel Amazon.com amd AMD Guide to Visual Computing AMD Ryzen amishra Amit.Walia Ammar Alhafidhi amontgomery Amplitude amurray analysis Analytics Analytics and the Enterprise analyze analyze food Analyzing Analytics Anant.Jhingran and a coherent plan is almost guaranteed to fail Founders Chats Google Cloud u201d misses an opportunity to take advantage of the inherent security controls integrated into the major cloud platforms. This is particularly problematic for legacy apps and homegrown apps VPNs en firewalls worden afgebroken WANs
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Tags: (Virtual) Reality Check 080a578e601f9a625ae5575332a50e8b 1 and 1 1 E 1071982182 144233268 1970s 1E 1E Limited 2014 Infinity Q50 2014 Jeep Grand Cherokee 2015 Cadillac Escalade 2020 and Beyond 2020 Data Challenges 2020 het decennium waarin LANs 2022 will require very different cybersecurity defenses to match the nature of new threats and what needs to be protected. That said 21st Century Leadership 22222 Test 238450787fa681c487fc44de2171995f 25607 GEP BrandPost 26775 Quickbase CIO Brandpost 27390 AVEVA Brandpost Extension Q1 2 2021 27710 UiPath Global 2021 CIO Program April December 2021 27850 Huawei Sponsored Articles and Display March December 202111 28503 ActivTrak CIO Brandpost 28822 WebMonitoring Technologies BrandPost November 2021 28964 Nuance CIO Brandpost 29026 HCL Custom Brandpost 2021 29054 AWS CIO BrandPost 29420 Mphasis CIO Brandpost 29543 NVIDIA CIO Brandpost 29725 Tata America and AWS CIO Brandpost Classic 29748 29891 29891 DataStax CIO Brandpost 29926 Skyhigh CIO Brandpost 29970 Seagate CIO Brandpost 29970 Seagate CIO Brandpost Classic 2degrees 2degrees 7114 2degrees 7114 Brand Post 2degrees SD WAN powered by Fortinet 30001 30001 NTT LTD Brandpost Extension Oct 21 Mar 22 30017 Boomi CIO BrandPost 30108 30167 Palo Alto CIO Brandpost 30223 Tanium 30223 Tanium CIO Brandpost 30314 Broadcom CIO Brandpost 30338 Nokia CIO Sponsored Article 30382 Visa Cybersource CIO BrandPost 30406 Protiviti CIO BrandPost AI 30566 30747 Cloudreach BrandPost CIO 30780 31025 Starmind 2 31025 Starmind CIO AI 31096 Cisco CIO Brandpost Classic 31115 Anomali CIO Brandpost 31180 DXC CIO Brandpost 31222 Tableau CIO Crowdsource Article 33743 CIO Brandpost Pluralsight 33751 GfK CIO Brandpost 33829 33829 CIO NTT Brand Post and AI Program FY222022 33872 Microsoft CSO SA 33899 Passwork Sponsored Article 361 365mesh 3D glasses 3D modeling 3D Modeling Tools 3d printer 3D Printers 3D Scanning 3D Touch 3D TV 3ece726bb35b641ba9ac6e77c5a54039 40371 Digitate CIO BrandPost + AI 40666 Synopsys Brandpost with AI 408 415 42557 HCL CIO Brandpost 42613 ServiceMax Salesforce CIO Brandpost 42615 AWS and IBM CIO BrandPost 42921 NTT CIO BrandPost 42974 Comcast CIO BrandPost + AI 43036 Cisco PR CIO BrandPost FY22Q2 43157 43296 Reinventing your business with data 43337 VMware CIO Brandpost 43495 QTS CIO Brandpost 43500 renewal of 27710 UiPath Global 2021 CIO Program April December 2021 43667 NVIDIA CIO GTC BrandPost 43735 DCI Fairfax County Economic Development Authority Campaign Mar Jun22 43953 VMware CIO Q1 Q2 22 Brandpost Classic 44083 Nuance CIO Sponsored Articles and Lead Gen 4412346009 Tanium CIO BrandPost + AI 44408 44470 Huawei Cloud MWC CIO 44680 SAP Innovation Awards Blog BP Classic 6 months 44744 Lenovo CIO IN BrandPost + AI 44827 Huawei Campaign 449 45170 Transmit Security Brandpost + AI 45235 Tableau Jellyfish BrandPost Q222 46006 AMD Ryzen Pro 46045 Spinnaker 90 Octane Awareness Campaign 46248 Capgemini BrandPost Classic 46253 Privacera 5 BP Articles 46948 Accenture CIO BrandPost+AI 47428 Tanium CIO Sponsored Article 47461 HCL CIO Brandpost 47623 Broadcom Software CIO Brandpost 47667 Okta CIO Brandpost 48011 NVIDIA 48248 24Notion CIO Brandposts July22 June23 48285 Red Hat CIO BrandPost Classic 48419 1 Huawei CIO Brandpost 48419 3 Huawei CIO Brandpost 48532 HCL CIO Brandpost 48604 Protiviti CIO BrandPost+AI 48916 Okta BrandPost Single Articles CIO + CSO 48968 42250 31250 Rocket CIO Brandpost 49182 WeAreTFD Sponsored Article Q3 2022 49261 Intel Densify BP for Webcast 49296 Intel MSFT CIO Single Article BrandPost 49520 Schneider Electric CIO Brandpost Single Article Innovation Summit 49809 Hyland Jack Morton Brandpost 49859 OpenText CIO BrandPost 49907 Huawei Q2 BrandPost Single Article Campaign 4G 4impact 4K monitors 4k TVs 50334 Advizex HPE Brandpost single article 50391 Edgio CIO Brandpost + AI 50413 Zoom CIO BP 50946 GDT BP + AI 50991 Cyara Brandpost + AI 51074 Zayo CIO Brandpost 527ABC 531 532 535 537 539 552d71a65406daebd070a67311cd23b6 56bd6661678a876f0e4f39ac2efb68ac 598bdbf38adb0c1e91f982c764cf4e36 5G 5KPlayer 65d69e7a20b9044c951aa33e82010d3c 683a9b74ec456d7723dcbc4159933119 6d581f822ddc19c0103b95ba5776932a 7005 Enablis 7058 Security Exhibition and Conference 7353 Cisco AppDynamics 7489 NTT and Palo Alto 802.11ac 802.11x 802.1x 8211dc19645d9d11e2a17a35c12620f7 911 anniversary 9618bd32046ecf28fcf1de6b138bc4e5 963433486 999TestSponsorDoNotUse a better approach might be to conduct a reverse gap assessment A CIOu2019s Guide to ERP A culture of consumption accountability A Different Perspective through a Different Lens A Guide to Improving User Experience with Network Optimization Tactics A Modern Approach to Data Protection A more conversational world A new approach to business continuity A new vision for transport A Path to Insight Driven IT a pattern that sharply accelerated with the onset of COVID around March 2020. For many companies A Platform for Agility How Low Code Empowers IT and Business Users a serious move to Zero Trust could accelerate that shift even more. Fact cloud environments are almost always very different than an enterpriseu2019s on prem environment a3c53cbf0b251819aee0d1f3ec1234ed Aamer Baig Aamer Baig and James Kaplan aaron goldberg aaron golderg aasarch abarrera ABC News 24 abednarz abeerjeraz abenito abennett abhijeet dange ablack abos About Digital About Digital Transformation Above and Beyond Driving digital innovation with TCS Business 4.0 ACA IT Solutions Accelerate business recovery through a clearly defined digital transformation strategy Accelerate digital transformation with next gen hybrid cloud solutions Accelerate technology imperatives to deliver better outcomes for both employee and employer Accelerate technology imperatives to deliver better outcomes for both staff and employer Accelerate your digital transformation and cloud strategy Accelerated Collaboration Strategies for Innovators Accelerating Business Value with Data Accelerating Digital Transformation with Zero Trust Security Accelerating Enterprise Cloud Strategy with Oracle Cloud VMware Solution Accelerating Enterprise Mobility Accelerating Innovation Accelerating Innovation in the Digital Age Accelerating Progress in Digital CX Accelerating Skills Development Accent Notes accenture Accenture 33482 writeup 1 Accenture UK33482 event write up 1 AccentureCIOs The New Rising Rock Star Access Control Access point Access security AccessData Accounting Software Acer ACES Direct Achieving a hybrid future of work involves more than just video conferencing Achieving the Promise of Cloud achmea Acronis Action Cameras Activate Intelligence Activating Collaboration Active Directory Active Directory Azure ActiveCSI ActivTrak Adam.Mansfield Adam.Stanley adange Adapting to the New Digital World Adaptive Resilience Technology Strategies for Education and Public Service Organizations adarfade Addressing challenges with data Addressing the unbanked and creating new opportunities How technology is driving a revolution in finance adennison Admiral Markets adobe Adobe Acrobat Adobe and Capgemini Adobe and Microsoft Adobe and Redbox Adobe Creative Cloud Adobe Redbox Adobe Systems Adobe x Microsoft adops testuser Adopting a Zero Trust Approach adp Adrian Black adubey Advanced IT Strategies Advanced Persistent Threats Advancing Tech in the Age of Business Advancing Your Innovation Agenda Aerohive Aerospace and Defense Industry aff0e911c5ce6882ec05a39e95ddd4b5 affair AFM africa African lions afterlife Afzal.Ballim agangrade AGE OF INTELLIGENT DATA MANAGEMENT aghatak aghoshal Agile Development Agile Done Properly Agile Enterprise Agile for Everyone Agile Innovations in Data Management Agile Management for Modern Business agreenleaf Agriculture Industry Ahead of the Pack AI AI and the Art of Strategy AI Beyond the Hype AI in the Workplace AI will power transformation and future readiness for enterprises AirPlay Airpods AirPods Pro Aiseesoft AIu2019s Healthcare Promise Will Serve Patients u2014 and More akahn Akamai akeller Akeneo AKG akhan Alan Earls Alan Turing Alan.Nance alaska Albeka Alcatel Lucent Alex Jones Alex Korolov Alex.Bell Alexa Alibaba Alice.Bonasio Alien Alienware Aliter Networks B.V. All About Data All in One PCs all participants must internalize the implications of this new security reality. Zero Trust will change the way systems are budgeted Alok.Tyagi along with a group commitment to implementation. Ideally Alphabet Alyssa.Burkus Aman.Mann Amanda Jobbins Amazon echo Amazon Fire Amazon Prime Day Amazon Prime Day 2019 Amazon reInvent amazon web services Amazon Web Services Institute and Intel Amazon.com amd AMD Guide to Visual Computing AMD Ryzen amishra Amit.Walia Ammar Alhafidhi amontgomery Amplitude amurray analysis Analytics Analytics and the Enterprise analyze analyze food Analyzing Analytics Anant.Jhingran and a coherent plan is almost guaranteed to fail Founders Chats Google Cloud u201d misses an opportunity to take advantage of the inherent security controls integrated into the major cloud platforms. This is particularly problematic for legacy apps and homegrown apps VPNs en firewalls worden afgebroken WANs